Site Reliability Engineer

Plus8soft is a global engineering company providing outstaffing and outsourcing services for fast-growing startups and established international companies. We focus on delivering high-quality engineering talent across Web, Mobile, Cloud, AI/ML, and DevOps with a strong presence in the US and global markets.

We’re looking for an experienced Site Reliability Engineer to join a team responsible for stabilizing and evolving a business-critical onboarding flow within a global trading company.

This system is operationally important but currently unstable. The goal of this role is to bring structure, reliability, and production confidence.

Responsibilities

• Take ownership of AWS-based infrastructure (EKS, networking, CI/CD)
• Investigate recurring incidents and eliminate root causes
• Improve production stability, deployment reliability, and observability
• Build meaningful SLIs/SLOs and structured monitoring
• Strengthen incident management and on-call processes
• Improve infrastructure security posture (IAM, secrets management, encryption)
• Maintain Infrastructure as Code (Terraform, Helm)
• Collaborate closely with Vietnam-based DevOps engineers and Team Lead in Europe.

• Drive reliability improvements in a cross-functional environment

Nice to Have

• Experience with SOC 2 or compliance frameworks
• Exposure to security monitoring or SIEM concepts
• FinOps / cloud cost optimization experience

What We’re Looking For

• Strong ownership mindset
• Comfortable working in imperfect environments
• Proactive problem solver
• Calm and structured during production issues
• Able to reduce firefighting over time through systematic improvements

• Strong hands-on AWS experience (IAM, VPC, EKS/ECS, S3, RDS, CloudWatch)
• Solid Kubernetes production experience
• Strong debugging and incident investigation capability
• Experience improving unstable or fragile systems
• Infrastructure as Code experience (Terraform required; Helm preferred)
• CI/CD ownership experience (GitHub Actions or GitLab CI)
• Observability experience (Prometheus, Grafana, ELK or similar)
• Scripting skills (Python or Bash)
• Strong English communication skills
• Ability to work effectively in VN–Europe collaboration model

Location & Collaboration

• Ho Chi Minh City-based role (hybrid, several office days per week preferred)
• Direct collaboration with Team in Europe.

Conditions

• Long-term engagement within a global trading environment
• USD-based compensation
• High visibility role with meaningful system impact
• Opportunity to shape reliability foundations from the ground up